This Privacy Policy describes how lotte4 ("we," "us," or "our"), operating at https://lotte4.cam, collects, uses, stores, shares, and protects personal information provided by or generated about users ("you" or "your") who access or use our Platform — including our website, mobile applications, customer support channels, and all associated services.
lotte4 is committed to safeguarding the privacy of every player. We operate with full transparency regarding our data practices and comply with internationally recognized data protection principles. This Policy applies to all residents of Indonesia and any other jurisdiction in which lotte4 provides services.
By registering an Account on lotte4 or by continuing to use our Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately and may request account closure by contacting our support team.
lotte4 will never sell, rent, or trade your personal data to third parties for their independent marketing purposes. Your data is used solely to operate your account, process transactions, fulfill legal obligations, and improve your experience on the Platform.
We collect the following categories of personal data:
lotte4 collects personal data through the following channels:
We use the personal data we collect for the following purposes:
| Purpose | Data Used | Retention Period |
|---|---|---|
| Account creation and management | Identity, contact, and credential data | Duration of account + 5 years post-closure |
| Identity verification (KYC) | ID documents, selfie, date of birth | Duration of account + 7 years post-closure |
| Processing deposits and withdrawals | Financial and transaction data | 7 years from transaction date |
| Providing gaming services | Gaming activity and session data | Duration of account + 3 years post-closure |
| Responsible gaming monitoring | Betting patterns, session frequency, deposit history | Duration of account + 5 years post-closure |
| Fraud prevention and security | IP data, device data, transaction history | 7 years from data collection date |
| Customer support | Communication data, account data | 3 years from last interaction |
| Marketing communications (opt-in only) | Contact data, preference settings | Until opt-out is received |
We process your personal data under one or more of the following lawful bases:
lotte4 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:
All third-party service providers are contractually obligated to handle your data in accordance with applicable data protection standards and may not use it for any purpose beyond what is strictly necessary to provide services to lotte4.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Specific retention periods are detailed in the table in Section 4. Upon expiry of the applicable retention period, we will securely delete or anonymize your data so that it can no longer be linked to your identity.
If you close your lotte4 account, we will retain certain data for the minimum period required by our legal and compliance obligations (typically 5–7 years depending on the data category). During this period, your data will be accessible only to authorized compliance and legal personnel and will not be used for any commercial purpose.
lotte4 employs industry-leading technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:
While we take every reasonable precaution to secure your data, no system is entirely immune to risk. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users and relevant authorities in accordance with applicable data protection requirements, without undue delay.
lotte4 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyze usage patterns. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. No personal data is shared with third parties via these cookies.
These cookies remember your preferences, such as preferred language settings, last visited game category, and display settings. Disabling these cookies may affect certain features of the Platform but will not prevent basic access.
We use analytics tools to understand how users interact with the Platform — which pages are visited most, where users encounter difficulties, and how navigation flows can be improved. Analytics data is aggregated and anonymized wherever possible. You may opt out of analytics cookies by adjusting your browser settings.
With your prior consent, we may use marketing cookies to deliver relevant promotional content about lotte4 offers and features. These cookies do not track your activity on third-party websites. You may withdraw consent for marketing cookies at any time by contacting our support team or adjusting your account preferences.
Most web browsers allow you to control cookie settings through their privacy or settings menus. You may choose to block or delete cookies at any time; however, doing so may impair the functionality of the Platform. For full instructions, consult your browser's help documentation.
As a user of lotte4, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with your full name, registered email address, and a description of your request. We will respond within 30 calendar days.
Certain rights — particularly the right to erasure — may be limited where we are required by law to retain your data (for example, for AML compliance or fraud investigation purposes). We will always explain clearly if a restriction applies to your request.
lotte4 is strictly an adults-only Platform. You must be at least 21 years of age to register an account or place any bet or wager on our Platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided us with personal data, we will immediately suspend that account, void any associated transactions, and permanently delete all data associated with that account.
If you believe a minor has accessed the Platform using false information, please notify us immediately at [email protected] so we can take appropriate action. We strongly encourage parents and guardians in Indonesia to use parental control software to prevent minors from accessing online gaming platforms.
lotte4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email and/or a prominent notice on the Platform at least 14 days before the changes take effect. The updated Policy will always display the revised "Last Updated" date at the top of this page.
Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed of how we protect your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us through any of the following channels:
When contacting us about a data subject request, please include your full name, registered email address, and a clear description of your request so that we can verify your identity and process your inquiry efficiently.
The core principles that govern how lotte4 handles your personal data every day.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks and financial institutions.
lotte4 will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you and is used only to operate and improve your experience.
You retain the right to access, correct, export, or delete your personal data at any time by contacting our Data Protection team. We respond to all valid requests within 30 days.
We categorize every cookie we use and give you meaningful control over non-essential tracking. No hidden scripts, no covert behavioral profiling beyond what is disclosed in this Policy.
Our KYC process rigorously verifies that every player is at least 21 years old before granting full Platform access, protecting minors and complying with responsible gaming standards.
This Privacy Policy is reviewed and updated at least annually, and whenever significant changes to our data practices occur. Users are notified of material changes at least 14 days in advance.
Our Data Protection team is available 24/7 to address any concerns about how lotte4 handles your personal information. You can also explore our other policy pages for full transparency.
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