Welcome to lotte4. By accessing or using our website, mobile applications, or any services provided by lotte4 (collectively referred to as the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our Platform. If you do not agree with any part of these Terms, you must not use the Platform.
For the purposes of these Terms, the following definitions apply:
To register and use the Platform, you must:
By registering on lotte4, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your age and identity at any time and may suspend or terminate your Account if you fail to provide satisfactory proof.
To access gaming services, you must create an Account by providing accurate and complete information, including your full name, date of birth, email address, phone number, and residential address. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must immediately notify lotte4 of any unauthorized use of your Account.
Each person is permitted only one Account on the Platform. Creating multiple accounts ("multi-accounting") is strictly prohibited and may result in the suspension or closure of all accounts and forfeiture of any funds or winnings. lotte4 reserves the right to conduct duplicate account checks and may request additional documentation to verify your identity.
You are solely responsible for ensuring that your use of the Platform complies with the laws of your jurisdiction. lotte4 does not provide legal advice regarding the legality of online gambling in your location.
lotte4 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 25,000 (or Rp 20,000 for e-wallets). All deposits are processed instantly and credited to your Account balance immediately upon confirmation.
You may only deposit funds from a payment method registered in your own name. Deposits from third-party accounts, including family members or friends, are strictly prohibited. lotte4 reserves the right to reject or reverse any deposit that does not comply with this policy.
Withdrawal requests can be made 24/7 through your Account dashboard. Most withdrawal requests are processed within 15 minutes during business hours (08:00 - 22:00 WIB). Requests submitted outside business hours will be processed the following business day. The minimum withdrawal amount is Rp 50,000.
Before processing your first withdrawal, lotte4 requires completion of the KYC verification process. You must provide a valid government-issued ID (KTP or passport), proof of address, and in some cases, proof of payment method ownership. Failure to complete KYC verification may result in delayed or rejected withdrawals.
Standard withdrawal limits are as follows:
VIP members may be eligible for higher withdrawal limits. Contact customer support for details.
lotte4 does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose transaction fees. You are responsible for any fees charged by third-party payment processors.
lotte4 offers various bonuses and promotions, including welcome bonuses, deposit bonuses, cashback offers, and free spins. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, time limits, and maximum bet restrictions. Bonus terms are displayed on the promotions page and must be read and accepted before claiming any bonus.
Bonuses typically carry wagering requirements ranging from 10x to 40x the bonus amount. For example, a Rp 100,000 bonus with a 20x wagering requirement means you must place Rp 2,000,000 in qualifying bets before bonus funds can be withdrawn. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute 10-20%.
lotte4 reserves the right to void bonuses and winnings if we detect bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other players, betting on opposing outcomes, or using betting strategies designed solely to clear wagering requirements. We may also suspend or terminate accounts engaged in bonus abuse.
All sports bets are subject to the rules and regulations of the respective sports governing bodies. In the event of a dispute, lotte4 will refer to official statistics and results published by the relevant authority. If a match or event is postponed, abandoned, or cancelled, bets will be voided and stakes returned unless otherwise stated in the specific market rules.
Betting markets include but are not limited to: football (BRI Liga 1, EPL, La Liga, Champions League), basketball, tennis, badminton, volleyball, and esports. We offer pre-match and live (in-play) betting on thousands of events daily.
All casino games, including live dealer games, slots, and table games, are provided by licensed third-party software providers including Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming. Game outcomes are determined by certified Random Number Generators (RNG) to ensure fairness and randomness. lotte4 does not have the ability to manipulate game results.
lotte4 offers togel (traditional Indonesian lottery) betting on multiple international markets including Singapore (SGP), Hong Kong (HK), Sydney (SDY), Macau, Taiwan, and Japan. Results are determined by official lottery operators, and we have no control over draw outcomes. In the event of a discrepancy, the official result published by the lottery operator is final.
We reserve the right to void bets and withhold winnings if we detect irregular or fraudulent betting patterns, including but not limited to: exploitation of system errors, late betting after results are known, collusion with other players, use of automated betting bots, or any other form of cheating.
While we strive to maintain continuous Platform availability, lotte4 does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any losses resulting from Platform downtime.
lotte4 relies on third-party payment processors, game providers, and data suppliers. We are not responsible for failures, errors, or interruptions caused by these third parties. In the event of a payment processing error, we will work with the relevant provider to resolve the issue but cannot guarantee immediate resolution.
Online gambling involves financial risk. You acknowledge that you may lose money and that lotte4 is not liable for any losses incurred through your use of the Platform. You are solely responsible for managing your gambling budget and should never wager more than you can afford to lose.
The Platform is provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied. lotte4 does not warrant that the Platform will be error-free, secure, or free from viruses or other harmful components.
We reserve the right to suspend or terminate your Account at any time if:
In the event of Account suspension or termination, any outstanding balances (excluding forfeited bonuses) will be returned to you after deducting any owed amounts.
If you believe you may have a gambling problem, you may request self-exclusion by contacting customer support. Self-exclusion periods range from 6 months to permanent closure. During the self-exclusion period, you will not be able to access your Account, and lotte4 will take reasonable steps to prevent you from opening new accounts. For more information, please visit our Responsible Gaming page.
These Terms are governed by and construed in accordance with international online gaming standards and best practices. Where local Indonesian law applies, users are responsible for ensuring their compliance.
In the event of a dispute arising from your use of the Platform, you agree to first attempt to resolve the issue by contacting our customer support team at [email protected]. If the dispute cannot be resolved through customer support, both parties agree to pursue mediation before resorting to formal legal proceedings.
If you have a complaint about any aspect of the Platform, please submit your complaint in writing to our support team. We will investigate all complaints thoroughly and respond within 10 business days.
lotte4 reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms regularly to stay informed of any updates.
If you have questions about these Terms or any other aspect of the Platform, please contact us:
By creating an Account and using the lotte4 Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you must immediately cease using the Platform and close your Account.
Comprehensive terms written in plain English to ensure you understand your rights and responsibilities on the lotte4 Platform.
Strict KYC verification and multi-accounting prevention to keep your Account secure and maintain fair play for all users.
Clear complaint procedures and mediation processes to resolve any issues quickly and fairly through our 24/7 support team.
Our support team is available 24/7 to answer any questions about these Terms & Conditions or any other aspect of the lotte4 Platform.
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